Being straight about money
Refund Policy
The short version: membership payments are non-refundable — but you are never locked in, and you are never charged after you cancel. Here is exactly how that works.
The honest deal
We do not offer refunds on membership fees, including for partial billing periods. What we offer instead is the freedom to leave whenever you like: cancel with one click, keep everything your tier unlocks until the end of the period you already paid for, and never pay another cent. You are choosing month to month, not signing up to something you have to fight your way out of.
Memberships are non-refundable
Paid memberships are recurring subscriptions. When a payment is taken for a billing period, that payment is non-refundable — including if you cancel partway through the period, or if you did not use the platform during it. This is why there is a generous free tier and no long-term contract: you can try, join, and leave entirely on your own terms, so a refund should rarely be something you need.
What cancelling actually does
- You can cancel any time from inside your account — no email, no explanation.
- Your access continues until the end of the period you have already paid for.
- At that point you move to the free tier, and you are not charged again.
- Your account, streak, and everything you built stay exactly where they are.
- You can undo a scheduled cancellation any time before it takes effect.
Because you keep what you paid for until the period ends, cancelling is not a refund — it is simply choosing not to renew. Full detail is in our Terms of Service.
The free tier
The free tier costs nothing, so there is nothing to refund. You can read, use the daily ritual, and take part in the community for as long as you like without ever being asked for a card.
Physical Dragon Crests
Crests are earned, not bought, and are not sold separately — so there is no purchase price to refund. If a crest you earned arrives damaged or never arrives, tell us and we will make it right.
Billing mistakes, and your legal rights
If something has genuinely gone wrong — a duplicate charge, a charge after you cancelled, or an obvious billing error — that is not a refund question, it is a mistake, and we will fix it. Email us and we will sort it out.
Nothing in this policy takes away rights you may have under the law where you live — for example a statutory cooling-off or cancellation right for online purchases. Where such a right applies, we will honour it.
Contact us
A billing question, or think you have been charged in error? Email hello@whiteheadwellness.com and a real person will look into it.